Shipping policy
Last updated July 30, 2026
United States
All US-delivery orders are part of our 3-4 business day (not calendar day) shipping plan. If your order is confirmed before 2 pm EDT on a weekday, we should get it out the same day.
Additionally, orders over $125 ship free for delivery within the United States. We wish we could extend this offer internationally, but duties, tariffs, and shipping costs vary too much by region to make it work. We appreciate your understanding.
International
Copper North ships to the United Kingdom, Ireland, the Eurozone, Australia, New Zealand, Singapore, Malaysia, Japan, South Korea, and Hong Kong. International orders typically arrive within 7–14 business days depending on destination and carrier, though customs processing in your country can occasionally extend this. We ship internationally via DHL Express and comparable international carriers; you will receive tracking information once your order is on its way.
All duties, taxes, and customs fees for international orders are calculated and collected at checkout. We work to ensure there are no surprise charges at delivery.
We regret that international orders are not eligible for free shipping.
Returns and the EU right of withdrawal
At this time, international orders are not eligible for return or exchange, except as required by law.
Customers in European Union member states have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing a reason. To exercise this right, please contact us at compass@coppernorth.com within that window. The cost of return shipping is the responsibility of the customer. Refunds will be processed within 14 days of Copper North being notified of your withdrawal, provided the returned item has been received or proof of return shipping has been provided, and the item is returned in its original condition and packaging.
We encourage international customers to review product descriptions, sizing, and specifications carefully before placing an order. If your order arrives damaged or defective, please contact us at compass@coppernorth.com within 7 days of delivery and we will make it right.
Our team and working days
We are a team of humans, not robots, and we take days off too. Our logistics team works Monday through Friday, so shipments go out on business days only, excluding US federal holidays. We hope you understand our need to give our team a proper break.
Carriers
We ship via USPS, UPS, DHL, and comparable carriers depending on your location and order. Updates can still be made to a US-delivery order as long as it has not yet been picked up by a carrier, contact us at compass@coppernorth.com as quickly as possible if you need to make a change. For international orders, please contact compass@coppernorth.com immediately after placing your order if a change is needed. We cannot guarantee changes can be made once an order has been processed for international fulfillment.