FAQ's

Where your curiosity meets our craftsmanship. Here you’ll find the details behind our products and the journey each piece takes to reach you.

PRODUCTS

We put the same care into every product as we hope you’ll put into enjoying it: quality, comfort, and conscience all in one.

Is your silk machine washable?

Yes, you can wash our silk products in a washing machine! Just don't use a dryer. Not only will a dryer cause the silk to shrink, but it also weakens the silk fibers.

To help the product last longer, we recommend using a laundry bag. Wash on the delicate cycle with your washer and at a cold water temperature. Line dry the product. To add that lustrous and crisp feeling, quickly cool iron the pillowcase and then enjoy!

What is momme? (and how do you pronounce it?)

Momme (pronounced either “moe-mee” or “moe-may”) is the unit of weight used to measure silk quality and density. A higher momme indicates a more durable, luxurious fabric with a richer feel. Think of it like thread count for cotton, only more refined.

How do you know copper-infused fabrics can have these benefits?

Multiple, independent scientific studies confirm that copper has anti-microbial benefits, reduces inflammation, plays a role in collagen production, and more. Those benefits carry over to copper-infused fabrics, also confirmed in scientific and medical studies published in peer-reviewed journals in the US and Europe. 

We use independent European laboratories to test our fabrics and confirm copper composition. On top of that, we use these products ourselves and love the results!

Of course, every person is different. Do not use these products if you have a known copper allergy (these types of allergies are rare). For more information and summaries of scientific studies on copper, see our section on The Science.

How long will the products last?

If you follow recommended care guidelines, the products can last for years while maintaining their softness and benefits. Over time, you may notice natural wear, as you would with any bed linen.

What is OEKO-TEX and why is it important?

OEKO-TEX® is a globally recognized certification that ensures textiles are free from harmful substances and made responsibly. When a fabric carries this label, it means every component of it - from fiber to finish - meets strict safety and sustainability standards.

At Copper North, we source OEKO-TEX® certified materials because it's core to our mission of providing naturally luxurious products. It’s our way of making sure what touches your skin is good for people and the planet.

It seems your products cost a bit more than some other stores. Can you tell me why?

Fair question! The answer is a few things: 1. Time and care taken to find OEKO-TEX compliant suppliers with consistent quality, 2. Some geopolitical pressures (tariffs) that we are nevertheless mostly absorbing ourselves, and 3. Infusing the products.

The copper infusion is the biggest driver of pricing differences right now. Adding copper or other minerals to a textile is an added expense. On top of that, we use the most complex - and most durable - approach to infusion.

The extra quality in our infusion approach also means a higher cost of production. It's worth it to us, though, as we believe in making a product that you can love and that will last, providing benefits and luxury for years.

ORDERS

Your order essentials, from start to finish.

Do you do gift orders?

Of course! Everyone deserves some beauty sleep, and we love opportunities to share it.

Add your personalized note in the free text box that you'll see in your cart. We'll make sure that the message is shared with your recipient.

Do you gift wrap?

We don't, but hey, our products are designed to be loved from the first moment you see them. Why cover that up anyway?

What is Checkout+?

This is a package and return protection program. It is added onto purchases for a fee of $3.99 when someone clicks the "Checkout+" button, and means you will not pay any potential return fees for any product that complies with our return policy.

Checkout+ is a separate fee from shipping costs, which are frequently waived for purchases over $100.

You can checkout without applying Checkout+ by clicking the link below the Checkout+ button.

I forgot to add a gift message! Can you still include one for me?

Don't worry - there may still be time. Reply to your order confirmation email and let us know the message you want to include. If your order hasn't shipped yet, we'll make sure it is included.

Can I change the shipping address?

If the items in your order have not shipped from our warehouse, there is still time to adjust the destination address. Reply to your order confirmation email to get this started.

SHIPPING & RETURNS

How Copper North products move from our hands to yours.

How fast is your shipping?

All our US-based customers are part of our 3-4 business day (not calendar day) shipping plan. If your order is confirmed prior to 2pm EDT on a weekday, we'll get the shipment out that same day.

Something to know though is that we are a team of humans, not robots, and we take days off too. Our logistics team works Monday to Friday, so our shipment days are Monday to Friday, excluding holidays. We hope you understand our need to give our team holiday breaks too.

Do you have free shipping?

We do! All orders over $100 ship for free.

Do you ship outside the US?

Not yet, but we will be adding this ability very soon.

What is your return policy?

We want you to love your purchase as much as we love these products, and keep coming back for more. If you're unhappy with your unused and unwashed product, we will arrange a return or exchange within 30 days of delivery.

Items not eligible for returns are sale items, gift cards, and used or washed products.

To start a return, click here. If your return is accepted, we’ll send you a return shipping label through a Redo email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at compass@coppernorth.com.

About Copper North

Some common questions from inquisitive minds.

Where does your name come from?

We get this question a lot and it's a fun answer for us. It's the Copper, North, and all of it together that spoke to us as we were building our identity.

Copper: This represents our foundation in natural wellness and luxury. It's a mineral that’s beautiful, beneficial, and essential to the body.

North: Our roots are in Minnesota. Its clean air, clear water, and open horizons are their own form of luxury. We want to evoke that feeling of fresh, effortless calm in every product we create.

Together as Copper North: We stand for natural luxury in those items of the home we use regularly. We provide responsibly-made, wellness-boosting essentials that bring quiet indulgence to everyday life.

If your roots are in Minnesota, why is your address in Georgia?

Nice catch! That's right, we list an address in Georgia in a number of places. That's our mailing address, different from our tax basis in Minnesota. We also have locations in other states.

We're a growing team and company, and we work with quality people where they are.

I still want to know more. Where should I look?

Sure! We have a few other resources available.

The Science: Explore insights drawn from leading scientific and medical journals to explain how natural luxury in the home can work wonders.

The Art: We share insights about materials and guides for styling to make any home a wellness retreat.

About Copper North: A bit about where Copper North came from, our focus, and what is coming.

Didn’t find your answer?

Don't hestitate to contact us